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loved ones

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business insurance

Let us review your exposures and
address your concerns

Homeowners insurance

Do you know
what's covered?

Employee Benefits

Communication and education
about a comprehensive
range of employee plans


Claims Reporting

Insurance exists to protect you from the financial burden that comes with many types of loss. If you are presently experiencing a loss, the following information will guide you towards prompt response, and assist you in beginning the claims process…

Reporting a Claim

Claims can always be reported to The Carleton Insurance Agency during normal office hours 9:00 to 5:00 Monday thru Friday at (856) 482-6200.

After hours you may leave information about your claim in our General Voice Mailbox and you will be contacted the next business day.

Please take all reasonable measures to protect your property from further damage and make any needed temporary repairs. These costs will be included as part of your claim.

Online Claim Reporting

Most insurance companies have direct claim reporting phone numbers and policyholders are encouraged to use these which will provide faster handling of your claim. While we encourage the use of these numbers, if there are any questions or problems with your claim, please call our office at (856) 482-6200.

Please click on the name of your insurance carrier listed below to report a claim to your specific insurance company’s claim department.


Automobile Claims

  • It is our job is to help you.
  • Help us help yourself: the more you can tell us about a loss, the more we can do to adjust your claim quickly and efficiently.
  • If you are in an automobile accident, first seek medical attention for anyone who has been injured. Then you can begin gathering information to help with your claim.
  • Keep in mind that you are the best person to tell us what happened. So be prepared to provide as many details as possible about the accident, where it happened and how it occurred. This information can be critical in settling a claim.


Homeowners Claims

When it comes to your home, any loss can be devastating. By working together, we can help make recovering from a loss less painful.
Property damage or theft
  • Begin by making a list of everything that has been damaged or lost in the claim. The more information you can provide, the more quickly we can adjust your claim.
  • List as much detail as possible including the model, place and date of purchase, and amount of all your damaged or stolen property.
  • Receipts, owner’s manuals, canceled checks and credit card bills are especially helpful.
Fire and smoke damage

You can take other steps to minimize the impact of a loss at home:

  • In case of fire and smoke damage promptly report your loss.
  • Do not try to clean the damaged items. Cleaning things without the proper equipment can sometimes do more harm than good.
  • We can advise you how to best protect your property and review what is covered.
Water damage

If your home has suffered water damage:

  • Move all your possessions out of the affected areas and then make sure that all the water is removed.
  • A wetvac or emergency cleaning service can help with this job. If you use a cleaning service, save your receipts.
  • In the case of either fire or water damage, help protect the safety of your family and pets by keeping them out of the damaged areas.
If your home is uninhabitable
  • If your home is uninhabitable and you must stay elsewhere, keep the receipts for all your expenses.
  • Your homeowner’s policy will pay for the covered expenses that exceed your normal, day-to-day living costs.
  • Receipts are helpful in determining how much you should be reimbursed.
  • It is also important that you provide us with a telephone number where we can reach you or a family member.
Liability claim

Another loss that is covered by homeowners insurance is a liability claim.

  • Liability claims occur when one person feels that he or she has sustained an injury because of someone else’s negligence.
  • If you think you or a family member may have caused an injury to someone, or if someone is claiming that you have, please report the claim to our office immediately.
  • As with any other kind of incident, the more information you can provide to us, the better we can serve you. If some is injured on your property, begin by making sure the person receives immediate medical attention.
  • Then collect full names, address and phone numbers for all parties involved.
  • Finally, gather as much information as you can about how the injury occurred and be prepared to provide your adjuster with as clear an account of the incident as possible.